Below you will find common questions and answers.
 

Q: Does this case/cover fit my device?
A: To find out, it's best to ascertain the model number of the device. Here are our guides on how to find it:

iPad and Samsung Galaxy Tab
iPhone and Android phone
MacBook

Q: Where can I read about how to, for example, make a complaint?
A: If you have questions about, for example, returns or complaints, you can find the answer in our customer portal.

Q: Do you have a return policy?
A: Yes, we have a 90-day return policy from when you received the shipment: Return Policy.

Q: How do I make a return?
A: In our customer portal, you will find instructions on how to make a return.

Q: Do you have a physical store?
A: No, we do not have a physical store. However, you can place an order through the website and choose to pick it up at our warehouse in Södertälje.
   Here you can read more about it: Pick Up at Our Warehouse

Q: What is the cost of shipping?
A: Choosing letter mail costs 19 SEK. SkalHuset offers free letter mail for orders over 400 SEK. Here you can read more about our shipping options: Shipping Alternatives.

Q: When will my return be processed?
A: All returns are processed within 10 business days from when we receive them.

Q: I have not received a response to my email, when can I expect a reply?
A: All inquiries are answered within 48 hours. If you reply to your own email, it will be placed at the bottom of the queue, and the response time will be delayed.

Q: Do you have any discount codes?
A: Read about how we approach discount codes here: Discount Codes.